Support Specialist

Are you passionate about helping others while working with cutting-edge technology in the restaurant industry? FusionPrep is looking for a detail-oriented Support Specialist to join our growing team!

Company Overview

FusionPrep delivers an innovative digital platform for multi-unit restaurants, streamlining staff training, improving food safety and compliance. Our user-friendly solutions empowers thousands of restaurants and their kitchens around the world to improve efficiency and elevate food safety practices. Join us in transforming how restaurants operate!

Job Title & Purpose

As a Support Specialist at FusionPrep, you will be the first line of contact for our valued customers, ensuring they receive seamless support and training. From troubleshooting to equipment setup and inventory management, you will play a crucial role in delivering exceptional service and fostering long-term, happy relationships.

Key Responsibilities

  • Provide responsive customer support via phone and email for tablets, FusionPrep applications, and label printers.

  • Pre-configure and ship tablets and label printers for smooth client rollouts.

  • Manage onboarding processes for new clients, including equipment setup and training.

  • Deliver clear and effective customer training to maximize platform usage.

  • Oversee and maintain accurate equipment and supply inventory records.

Required Skills & Qualifications

  • Strong customer service experience with excellent communication skills.

  • Hands-on experience with Apple iPad, Android tablets, and Mac/Windows operating systems.

  • Proficiency in Excel and Google Sheets.

Preferred Skills & Qualifications (Not Required but a Plus)

  • Understanding of TCP/IP network communication.

  • Experience with remote support software and ticketing systems.

Benefits & Perks

  • Hybrid work environment (part remote, part in-office).

  • Join a small, collaborative team with opportunities for growth.

  • Competitive paid time off (PTO) policy.

  • Ongoing training and professional development opportunities.

Schedule

Core Hours: Monday–Friday, 8:30 AM–5:30 PM.
Weekend Monitoring: Up to one hour on Saturdays and Sundays to address urgent support tickets that cannot wait until the next business day.

Compensation

This position offers an hourly pay rate of $18–$22/hour, depending on experience and qualifications.

Application Instructions

Ready to make a difference at FusionPrep? Send your resume and a brief cover letter to careers@fusionprep.com today! We look forward to hearing from you..